When depositing via bank transfer, we require users to complete identity verification. KYC stands for "Know Your Customer."
What is KYC?
KYC is a standard financial compliance process used to verify your identity. You’ll be asked to upload a government-issued ID and a selfie. The process is secure, encrypted, and typically takes just a few minutes to complete.
Why We Require It
Regulatory Compliance
We partner with regulated banking infrastructure providers who hold the necessary licenses to process payments such as ACH transfers.
As part of their compliance obligations, they are required to collect and verify KYC information. This ensures every transaction meets U.S. regulatory standards.
Platform Security
Verifying identity helps prevent fraud, mitigate misuse, and strengthens the overall safety of our product.
How Long Does It Take?
Most verifications are approved within hours. If your submission requires manual review, we’ll notify you via email and request any additional information needed to move forward.
Once approved, you will be able to connect your bank account through Plaid and send direct ACH transfers to your Renalta account.
How Do I Check My Status?
Still waiting on approval?
If you need additional support, click here to open up a support ticket with the team.